Last updated: 10 August 2026
If you have any questions about this page, contact us at
info@travelgosl.com or +94 77 743 0037.
We know that plans change. This policy explains what happens if you need to cancel or shorten a tour, how refunds are calculated, and how long they take. It forms part of our Terms & Conditions.
All cancellations must be sent to us in writing at info@travelgosl.com. The cancellation takes effect on the day we receive your email, and that date determines the charge below.
Because we commit to hotels, guides and vehicles well in advance, the following charges apply to the total tour cost:
| Notice given before your arrival date | Charge |
|---|---|
| More than 45 days | Deposit only |
| 30 – 45 days | 25% of the tour cost |
| 15 – 29 days | 50% of the tour cost |
| 7 – 14 days | 75% of the tour cost |
| Less than 7 days, or no-show | 100% of the tour cost |
Some hotels, domestic flights and special events are non-refundable from the moment they are booked. Where that applies to your itinerary we will tell you in writing before you pay.
Deposits secure your booking and cover costs we commit to immediately, so they are non-refundable. If you cancel and rebook with us for different dates within 12 months, we will normally transfer your deposit to the new booking, subject to availability.
If you leave a tour early, or choose not to use accommodation, meals, excursions or transport included in your itinerary, we cannot refund those services — they have already been paid for on your behalf.
If we cancel your tour for any reason other than your own failure to pay, you may choose a full refund of everything you have paid us, or an alternative tour of similar standard with any price difference settled either way. Full refunds in this situation are made without deduction and are not subject to the scale above.
Where a tour cannot go ahead because of events beyond reasonable control — natural disaster, epidemic, civil unrest, government restrictions or airspace closure — we will refund all money we have not already paid to suppliers on your behalf and cannot recover. Wherever possible we will offer a credit for future travel instead, valid for 12 months.
Email info@travelgosl.com with your booking reference, the name the booking was made in, and the reason for your request. We acknowledge every request within two working days and will tell you exactly what will be refunded before we process it.