Last updated: 10 August 2026
If you have any questions about this page, contact us at
info@travelgosl.com or +94 77 743 0037.
These terms apply to every booking made with Travel GO ("we", "us"), whether through this website, by email, by telephone or through one of our agents. Please read them before confirming a booking — paying a deposit means you accept them on behalf of everyone travelling in your party.
A booking is confirmed only when we have received your deposit and issued a written confirmation. Until then, prices, availability and itineraries remain subject to change.
The person making the booking must be at least 18 years old and confirms that they are authorised to accept these terms for all members of the party. You are responsible for making sure that all names given to us match the travel documents of each traveller exactly; charges to correct names later are passed on to you.
A deposit is payable to confirm your booking, with the balance due before the start of your tour. The exact deposit amount and balance due date are stated on your confirmation.
Tell us as early as you can if you need to change a confirmed booking. We will do everything reasonable to accommodate you, but changes depend on availability and on the terms of the hotels, airlines and other suppliers involved. Any costs they charge us, plus an administration fee, will be passed on to you.
Itineraries occasionally have to change — weather, road conditions, national holidays, religious observances at temples, and wildlife park closures are all outside our control. Where a change is minor we will tell you as soon as we reasonably can. Where a change is significant, you may accept the alternative we offer, move to another tour, or cancel and receive a full refund of money paid to us.
We may cancel a tour in circumstances beyond our control. If that happens you will be offered an alternative or a full refund, but we are not liable for costs you have arranged independently, such as flights.
You are responsible for holding a valid passport, the correct visa or ETA for Sri Lanka, and any vaccinations or health documentation required. Requirements differ by nationality and change from time to time; please check with the relevant embassy well before you travel. We cannot accept responsibility if you are refused entry or denied boarding because your documents are not in order.
Comprehensive travel insurance is a condition of travelling with us. Your policy should cover medical treatment and repatriation, cancellation and curtailment, and your personal belongings. If you take part in activities such as hiking, diving, surfing or safari, check that your policy covers them.
Sri Lanka has customs that visitors are expected to respect, particularly at religious sites — shoulders and knees should be covered, shoes removed, and photographs taken only where permitted. We may end a traveller's tour without refund if their behaviour puts others at risk, causes serious offence, or is likely to damage property. You are responsible for any damage you cause.
We accept responsibility for arranging the services described in your itinerary with reasonable skill and care. We are not liable for loss, injury or delay arising from events beyond our reasonable control, including severe weather, natural disaster, civil unrest, epidemic, industrial action, or the acts of third parties such as airlines.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
Please tell your guide or driver at the time, so that we have a chance to put things right while you are still with us. If the matter is not resolved, write to us at info@travelgosl.com within 28 days of the end of your tour with your booking reference and full details.
These terms are governed by the laws of Sri Lanka, and any dispute will be subject to the exclusive jurisdiction of the Sri Lankan courts.
Travel GO
276, 11 Baseline Rd, Colombo 00900, Sri Lanka
Email: info@travelgosl.com · Telephone: +94 77 743 0037